Refund policy

You can return most items within 30 days of delivery. To be eligible, an item must be unused, in its original condition, and in its original packaging where applicable. You'll need your order number or another proof of purchase.

How to start a return

Email contact@senve.store with your order number and the item you want to return. Once the return is approved, we'll send you return instructions and the return address. Please don't ship anything back before then: items sent without an approved return may not be accepted.

We'll confirm return shipping details, including any return shipping cost, when we approve your return.

Opened skincare

For hygiene reasons, skincare that has been opened or used (for example the MELAO Naturals serum) can't be returned unless it arrived damaged, defective, or incorrect.

Sale and campaign pricing

Items bought at a sale or campaign price can be returned under the same conditions as full-price items.

Damaged, defective, or incorrect items

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email contact@senve.store within 30 days of delivery with your order number and a photo. We'll arrange a replacement or a refund at no extra cost to you.

Refunds

Once we receive and inspect your return, we'll let you know whether it has been approved. Approved refunds are issued to your original payment method. Your bank or card provider may then take additional time to post the refund; that part is outside our control.

If more than 10 business days have passed since we confirmed your refund and you still don't see it, contact contact@senve.store and we'll look into it.

Exchanges

We don't offer direct exchanges. If you'd like a different item, return the one you have and place a new order.

Questions

Email contact@senve.store. Include your order number so we can help faster.